Legal Notice

In accordance with Article L. 612-1 of the French Consumer Code, the consumer, subject to Article L. 612-2 of the same code, has the right to submit a request for an amicable resolution through mediation within a period of less than one year from the date of a written complaint submitted to the professional.

GENEVA RESIDENCE has appointed SAS Médiation Solution as its consumer mediation entity, through registration number 15763/VM/2501.

To contact the mediator, the consumer must submit their request:

• Either in writing to:
  SAS Médiation Solution
  222 chemin de la Bergerie
  01800 Saint Jean de Niost – France
• Or by email to:
  [email protected]
• Or by filling out the online form titled “Saisir le médiateur” available on the website:
  https://www.sasmediationsolution-conso.fr

Regardless of the method used to contact the mediator, the request must necessarily include:

• The applicant’s postal address, phone number, and email address,
• The name, address, and registration number of the concerned professional with SAS Médiation Solution,
• A brief summary of the facts,
• A copy of the prior complaint,
• All documents supporting the request (order form, invoice, proof of payment, etc.).